| Synopsis How do great managers inspire top performance in employees? How do
they generate enthusiasm, unite disparate personalities to focus on a
common mission, and drive teams to achieve ever-higher goals?
More than a decade ago, Gallup combed through its database of more
than 1 million employee and manager interviews to identify the elements
most important in sustaining workplace excellence. These elements were
revealed in the 1999 bestseller First, Break All the Rules.
12: The Elements of Great Managing is that book's
long-awaited sequel. It follows great managers as they harness employee
engagement to turn around a failing call center, save a struggling
hotel, improve patient care in a hospital, maintain production through
power outages, and successfully face a host of other challenges in
settings around the world.
Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12,
authors Rodd Wagner and James K. Harter weave the latest Gallup
insights with recent discoveries in the fields of neuroscience, game
theory, psychology, sociology, and economics.
Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement. To read more, visit Gallup's website: click here.
About the Authors
Rodd Wagner is a principal of Gallup. Upon joining
the company in 1999, he gravitated toward the study of high-performing
managers and how human nature affects business strategy. At Gallup,
Wagner interprets employee engagement and business performance data for
numerous Fortune ® 500 companies. Wagner was formerly the research director for the Portland Press Herald and Maine Sunday Telegram, a reporter and news editor for The Salt Lake Tribune,
and a radio talk show host. He received an M.B.A. from the University
of Utah Graduate School of Business. Wagner, his wife, Nora, and their
three children live near Minneapolis, Minnesota.
James K. Harter, Ph.D., is chief scientist for
Gallup's international workplace management practice. He has authored
or coauthored more than 1,000 research studies for profit and
non-profit organizations. Some of this research has been popularized in
the business bestsellers First, Break All the Rules, and How Full is Your Bucket?, and in academic articles, book chapters, and publications such as USA Today, The Wall Street JournalThe New York Times. He is coauthor of "Manage Your Human Sigma," published in the Harvard Business Review. Harter has worked for Gallup since 1985. He lives in Omaha, Nebraska, with his wife, RaLinda, and their two sons.
Product Details Hardcover: 237 pages
Carton Size: 24 books
Publisher: Gallup Press; 1st Edition (November 1, 2006)
Language: English
ISBN-10: 159562998X
ISBN-13: 978-1595629982
Product Dimensions: 9.37 x 6.48 x 1.0 inches
Shipping Weight: 1.26 pounds |
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