QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life (Hardcover) [Bulk], 0399152334, 9780399152337, Miller, John G

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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life (Hardcover) [Bulk]

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Published: January 2004
ISBN: 0399152334, 978-0399152337
Format Hardcover
Publisher: G. P. Putnam's Sons
Carton Quantity: 12
(Minimum order): 25

Product Code: 9780399152337

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Description

From Publishers Weekly
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the "blame game." From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Review
Country Inn & Suites hotels provides 15,000 copies of QBQ! to guests/staff worldwide in Book It and Return program! -- Press Release --This text refers to an out of print or unavailable edition of this title.

Product Description
Who Moved My Cheese? showed readers how to adapt to change.

Fish! helped raise flagging morale.

Execution guided readers to overcome the inability to get things done.

QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.

The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"

Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

From the Inside Flap
The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

The QBQ! Promise
This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

About the Author
John G. Miller is the founder of QBQ, Inc., an organizational-development firm dedicated to making personal accountability a core value for organizations and individuals. Together with a nationwide network of QBQ!-certified consultants, Miller has brought his message to countless corporations as well as academic, nonprofit, and government groups, including American Express, American Cancer Society, Royal Bank of Canada, and Merck. A graduate of Cornell, he lives in Denver with his wife, Karen, and their seven children.

From AudioFile
This upbeat business guide instructs corporate and managerial all and sundry to accept personal responsibility in the workplace. Miller trains companies to communicate clearly and offer superior service with humor and a sense of attaining excellence. Narrating in a perky, enthusiastic lecture style, Miller guides listeners clearly and logically to attaining the much vaunted catbird seat in corporate and retail service. The titular question behind the question is a matter of looking beyond the surface of a need to its heart and delivering more, better, faster. An invigorating listen. D.J.B. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine