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Customer Centered Selling: Sales Techniques for a New World Economy

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Customer Centered Selling: Sales Techniques for a New World Economy
Overview
This revised edition of Robert Jolles’s classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies!

When you have a process, you have a way of measuring what you are doing. When you can measure it—you can fix it!

Customer Centered Selling teaches the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order-taking mentality. Jolles provides a systematic, repeatable, predictable approach that teaches how to anticipate and influence behavior by studying and understanding the client’s "Decision Cycle" and critical "Decision Points." Through the use of case studies, interactive activities, and job aids, anyone—from a seasoned sales professional to a manager or parent—can not only learn the power to influence behavior, but can implement these ideas as well. Put to good use by Toyota, Disney, NASA, Nortel, General Electric, a dozen universities, and more than fifty financial institutions, Customer Centered Selling provides a step-by-step, consultative process that inspires as it teaches.

The book, Customer Centered Selling: Sales Techniques for a New World Economy [Bulk, Wholesale, Quantity] ISBN# 9781439144633 in Paperback by Jolles, Robert L. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
9/15/2009
Paperback, Unabridged
Free Press
Business & Economics
362
9781439144633
143914463X
8.98" L x 5.99" W
0.8100
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Customer Centered Selling: Sales Techniques for a New World Economy

Customer Centered Selling: Sales Techniques for a New World Economy

Paperback
Robert L. Jolles
Free Press