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Customer Service and the Telephone

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Customer Service and the Telephone
Overview
For customer service representatives who work primarily on the phone, this book provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with teleph...

The book, Customer Service and the Telephone [Bulk, Wholesale, Quantity] ISBN# 9780786302246 in Paperback by Becker, Dennis;Becker, Paula Borkum may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
5/1/1994
Paperback, Unabridged
McGraw-Hill Companies, The
Reference
100
9780786302246
0786302240
0.3" H x 9.08" L x 7.39" W
0.5000
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Customer Service and the Telephone

Customer Service and the Telephone

Paperback
Paula Borkum Becker; Dennis Becker
McGraw-Hill Companies, The