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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Overview
Most companies understand that customer satisfaction and loyalty are essential to their success. But few companies know how to link their customer's needs with their organization's processes to create the best customer experience possible. Instead, t...

The book, Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System [Bulk, Wholesale, Quantity] ISBN# 9780787953102 in Hardcover by Johnson, Michael D.;Gustafsson, Anders may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
8/1/2000
Hardcover, Unabridged
Wiley & Sons, Incorporated, John
Business & Economics
240
9780787953102
0.9" H x 9.33" L x 6.15" W
0.8700
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

Hardcover
Michael D. Johnson; Anders Gustafsson
Wiley & Sons, Incorporated, John