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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Overview
A Book in the University of Michigan Business School Series It2s a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the Universi...

The book, Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System [Bulk, Wholesale, Quantity] ISBN# 9780787964696 in Paperback by Johnson, Michael D.;Gustaffson, Anders may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
5/1/2006
Paperback, Unabridged
Wiley & Sons, Incorporated, John
Comics & Graphic Novels
240
9780787964696
0.9000
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

Paperback
Michael D. Johnson; Anders Gustaffson
Wiley & Sons, Incorporated, John