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Judgment on the Front Line: How Smart Companies Win by Trusting Their People to Make Real Decisions

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Judgment on the Front Line: How Smart Companies Win by Trusting Their People to Make Real Decisions
Overview
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give...

The book, Judgment on the Front Line: How Smart Companies Win by Trusting Their People to Make Real Decisions [Bulk, Wholesale, Quantity] ISBN# 9781591843887 in Hardcover by Tichy, Noel M.;DeRose, Christopher may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
10/11/2012
Hardcover, Unabridged
Penguin Group (USA) Incorporated
Psychology
256
9781591843887
159184388X
0.98" H x 9.2" L x 6.37" W
1.0000
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Judgment on the Front Line: How Smart Companies Win by Trusting Their People to Make Real Decisions

Judgment on the Front Line: How Smart Companies Win by Trusting Their People to Make Real Decisions

Hardcover
Noel M. Tichy; Christopher DeRose
Penguin Group (USA) Incorporated