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Monitoring, Measuring, and Managing Customer Service

Hardcover
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Monitoring, Measuring, and Managing Customer Service
Overview
Improving customer service isn2t a matter of finding better customer service reps. As Dr. Gary Goodman states, "We can all provide superior service, time and time again, providing we have fully defined what it is, and we have trained our people to de...

The book, Monitoring, Measuring, and Managing Customer Service [Bulk, Wholesale, Quantity] ISBN# 9780787951399 in Hardcover by Goodman, Gary S. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
4/28/2000
Hardcover, Unabridged
Wiley & Sons, Incorporated, John
Business & Economics
192
9780787951399
0787951390
0.81" H x 9.49" L x 8.14" W
1.1800
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Monitoring, Measuring, and Managing Customer Service

Monitoring, Measuring, and Managing Customer Service

Hardcover
Gary S. Goodman
Wiley & Sons, Incorporated, John