How do I return an item?
General Returns Policy
You may return new, unopened items
within 30 days of delivery for a full refund. Items need to be returned
in their original packaging and condition. All returns require you send an email to support@book-pal.com requesting an RMA number. Please provide your order number and state which item you are interested in returning as well as the reason for the return. Customer Service will respond with your return authorization number within 24 to 72 hours. Please do not ship your products back prior to receiving the RMA number. You will be responsible for paying for the return shipping. We recommend you ship returns using an insured carrier as damaged returns will not be refunded.
You should expect to receive your refund within four weeks of giving
your package to the return shipper, however, in many cases you will
receive a refund more quickly. This time period includes the transit
time for us to receive your return from the shipper (5 to 10 business
days), the time it takes us to process your return once we receive it
(3 to 5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days). We'll notify you via e-mail of
your refund once we've received and processed the returned item.
This page outlines the details of our returns policy rules and exceptions:
Items that are Not Returnable
Bulk orders of 5 or more of the same item are not returnable.
Exchanges
If you received a faulty item and need to exchange it for the same
item, please send an email requesting an exchange authorization to support@book-pal.com.
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