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Service Breakthroughs

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Service Breakthroughs
Overview
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how...

The book, Service Breakthroughs [Bulk, Wholesale, Quantity] ISBN# 9781416576860 in Paperback by Heskett, James L. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
9/12/2007
Paperback, Unabridged
Free Press
Business & Economics
306
9781416576860
141657686X
8.98" L x 5.99" W
0.9900
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Service Breakthroughs

Service Breakthroughs

Paperback
James L. Heskett
Free Press