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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Hardcover
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Overview
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed whe...

The book, The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs [Bulk, Wholesale, Quantity] ISBN# 9780470189085 in Hardcover by Price, Bill;Jaffe, David may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
3/21/2008
Hardcover, Unabridged
Wiley & Sons, Incorporated, John
Business & Economics
336
9780470189085
0470189088
1.21" H x 9.16" L x 6.39" W
1.1100
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Hardcover
David Jaffe; Bill Price
Wiley & Sons, Incorporated, John