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The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions

Hardcover
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The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions
Overview
A "service revolution" is sweeping America. Yet, in an era where the customer is supposedly king, individuals are increasingly dissatisfied with the service they receive.The Dynamics of Service is the first book to examine the service transaction in...

The book, The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions [Bulk, Wholesale, Quantity] ISBN# 9780787901011 in Hardcover by Gutek, Barbara A. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
7/21/1995
Hardcover, Unabridged
Wiley & Sons, Incorporated, John
Business & Economics
304
9780787901011
0787901016
1.18" H x 9.04" L x 5.11" W
1.1400
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The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions

The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions

Hardcover
Barbara A. Gutek
Wiley & Sons, Incorporated, John