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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Overview
The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy.

The book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value [Bulk, Wholesale, Quantity] ISBN# 9781578516872 in Paperback by Teal, Thomas;Reichheld, Frederick F. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
9/1/2001
Paperback, Unabridged
Harvard Business Review Press
Business & Economics
323
9781578516872
1578516870
2.79" H x 9.18" L x 6.09" W
1.1100
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Paperback
Frederick F. Reichheld; Thomas Teal
Harvard Business Review Press