The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy.
The book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value [Bulk, Wholesale, Quantity] ISBN# 9781578516872 in Paperback by Teal, Thomas;Reichheld, Frederick F. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.