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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Overview
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enableanyorganization to be a low-cost providerandachieve superior results -- proving that you can...

The book, The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees [Bulk, Wholesale, Quantity] ISBN# 9780743225694 in Hardcover by Heskett, James L.;Sasser, W. Earl, Jr.;Schlesinger, Leonard A. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
12/31/2002
Hardcover, Unabridged
Free Press
Business & Economics
400
9780743225694
0743225694
1.2" H x 8.98" L x 5.99" W
1.1900
BookPal

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Hardcover
James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger
Free Press