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Be Our Guest: Perfecting the Art of Customer Service

ISBN 9781423145844
List Price $24.99 Priced from $12.00 - $14.99
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9781423145844
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
Hardcover
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
Overview
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

The book, Be Our Guest: Perfecting the Art of Customer Service [Bulk, Wholesale, Quantity] ISBN# 9781423145844 in Hardcover by Disney Institute Staff;Kinni, Theodore may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Details
More Information
Shipping Weight 0.9500
Publisher Disney Press
Secondary Format Anniversary, Revised Ed.
ISBN-13 9781423145844
ISBN-10 1423145844
Product Dimensions 0.75 H x 8.98 L x 5.99 W
Pages 224
Format Hardcover
Publication Date Nov 7, 2011
Language English
Category Business & Economics
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