Frequently ASked Questions

Have a question? We're happy to provide answers!

Browse through our most frequently asked questions and answers on our FAQ page below.

  • Whoa! What happened to book-pal.com?

    We've updated our website to better serve you. Now, it's easier than ever before to buy books and journals in bulk for your organization on our website! Explore the new site and feel free to contact us to share about your shopping experience.

  • Can I still access my account?

    Your login information has not changed. In fact, your past order history and everything associated with the account from the previous version of our site is still here!

  • When can I expect to receive my books?
    All orders will be processed in 1-3 business days, unless otherwise specified.

    Time in transit varies from 1-5 business days, depending on your location. You can typically expect to receive your order in 5-10 business days from the day your order is placed.

    If you need your books sooner, call us at 866-522-6657 to discuss expedited shipping options or choose an expedited shipping option at checkout if you are placing your order online. Rush orders placed after 12 p.m. EST will typically ship the next business day.

  • Does BookPal accept Purchase Orders?
    Yes! BookPal accepts purchase orders from schools, businesses, and government agencies.

    All PO's are subject to credit approval. PO's can be faxed, emailed, or mailed to our office. Please include your quote number (if applicable), your email address, and your phone number so we can verify receipt.

  • What forms of payment do you accept?

    BookPal accepts all major credit cards, checks, payment with PayPal, as well as purchase orders upon approval.

  • I found my books for a lower price elsewhere. Do you have a price match program?

    Yes, please contact us at [email protected] or complete our Price Match form on the product page of the book you're interested in.

    Please note that the Price Match is based on a similar order of new, unused books. Remainder copies, which are often marked by the publisher as overstock, and pricing for single copies do not qualify for Price Match.

  • I need to submit a quote for budget approval. Can I receive a PDF quote?

    Of course! Fill out the Request a Quote and we'll send you a PDF quote via email.

  • Does BookPal accept returns?

    No, we do not accept returns unless there is an error with your order. Please read our Return Policy for more information.

  • Does BookPal ship outside the continental United States?
    Yes, but there are exceptions for certain titles due to international rights issues.

    Please contact us before completing your purchase online if you plan to ship your order outside of the continental U.S. Special shipping arrangements may be required and some products may not be available for purchase in certain countries. Also, please note that we charge an additional 4.5% fee for international payments placed via PayPal.

  • What are the differences between the available format options for books?

    Good question! Please refer to our Format Definitions page for a detailed explanation of the various book formats available from BookPal.

  • How do I buy books in bulk?

    BookPal makes it easy to buy books in bulk! Just find your title, enter in the quantity desired, add the books to your cart, and proceed to checkout. It’s as easy as that.

  • How do I buy books in bulk online?

    BookPal is an entirely online bookstore. You will find a wide range of titles available for bulk purchase on our website.

  • How to buy books wholesale?

    All the books featured on our site are available for wholesale purchase. Simply choose the title you want, add to cart, and checkout!

  • How to buy books wholesale to resell?

    Unfortunately, BookPal is not structured for resale. We would be more than happy to help you with your request, so feel free to contact us with further questions!

  • What is a wholesale book distributor?

    Book distributors, like BookPal, partner with publishers to provide large quantities of books to other businesses and organizations. Find out more about wholesale book distributors here.

  • Where do I get discount wholesale books?

    Look no further than this site! Because of our partnerships with publishers, BookPal offers wholesale books at highly discounted prices.

  • How do I buy bulk books for schools?

    We specialize on providing class book sets and bulk books for schools! Read more on how to buy bulk books for schools here.

  • Amazon bulk books vs. BookPal books in bulk

    Need to buy large quantities of books? You can go to Amazon, but there are usually limits on the amounts of books available for purchase… that’s where BookPal, a leading online bulk book distributor, comes in! Read more about the specifics of buying in bulk from Amazon.

  • Does BookPal sell notebooks in bulk?

    Yes! We sell wholesale Moleskine journals, custom Castelli journals in bulk, and much more. Browse our full selection of journals and notebooks in bulk here.

  • What are the differences between the available format options for books?

    Good question! Please refer to our Format Definitions page for a detailed explanation of the various book formats available from BookPal.