FREQUENTLY ASKED QUESTIONS
Have a question?
Browse through our most frequently asked questions and answers on our FAQ page below.
Whoa! What happened to book-pal.com?
Can I still access my account?
Your login information has not changed. In fact, your past order history and everything associated with the account from the previous version of our site is still here!
When can I expect to receive my books?Orders typically take 1-3 business days to process before they are shipped (unless otherwise specified).
Time in transit varies from 1-5 business days, depending on your location in the U.S. You can typically expect to receive your order in 7-10 business days from the day your order is placed.
If you need your books sooner, call us at 866-522-6657 to discuss expedited shipping options. Rush orders placed after 12 p.m. EST will typically ship the next business day.
If you have an international shipping address, please contact us to discuss shipping options and pricing.
Does BookPal accept Purchase Orders?Yes! BookPal accepts purchase orders from schools, businesses, and government agencies.
All PO's are subject to credit approval. PO's can be faxed, emailed, or mailed to our office. Please include your quote number (if applicable), your email address, and your phone number so we can verify receipt.
What forms of payment do you accept?BookPal accepts all major credit cards, checks, payment with PayPal, as well as purchase orders upon approval.
I found my books for a lower price elsewhere. Do you have a price match program?Yes, please contact us at firstname.lastname@example.org or complete our Price Match form on the product page of the book you're interested in.
Please note that the Price Match is based on a similar order of new, unused books. Remainder copies, which are often marked by the publisher as overstock, and pricing for single copies do not qualify for Price Match.
I need a quote to submit for budget approval. Can I receive a PDF quote?
Of course! Fill out the Request a Quote form and we'll send you a PDF quote via email.
Does BookPal accept returns?
No, we do not accept returns. BookPal is able to offer great prices on our products because we purchase them from our supplies on a non-returnable basis. Please read our Return Policy for more information.
Does BookPal ship outside the continental United States?Yes, but there are exceptions for certain titles due to international rights issues.
Please contact us before completing your purchase online if you plan to ship your order outside of the continental U.S. Special shipping arrangements may be required and some products may not be available for purchase in certain countries.
Also, please note that we charge an additional 4.5% fee for international payments placed via PayPal.
Do you sell used or remainder copies?No, BookPal only sells brand new, in print, unused books and the quality is guaranteed.
We do, however, offer remainder copies at highly discounted prices. Check out our Bargain Books page for more information.
What are the differences between the available format options for books?
Good question! Please refer to our Format Definitions page for a detailed explanation of the various book formats available from BookPal.