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Raving Fans: A Revolutionary Approach to Customer Service

ISBN 9780688123161
List Price $23.99 Priced from $11.76 - $14.63
$23.99
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SKU
9780688123161
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
Hardcover
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
Overview
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

The book, Raving Fans: A Revolutionary Approach to Customer Service [Bulk, Wholesale, Quantity] ISBN# 9780688123161 in Hardcover by Blanchard, Ken;Bowles, Sheldon may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Product Detail
More Information
Price 23.99
Shipping Weight 0.640000
Publisher HarperCollins Publishers
ISBN-13 9780688123161
ISBN-10 0688123163
Product Dimensions 0.62 H x 8.48 L x 5.61 W
Pages 160
Format Hardcover
Publication Date May 18, 1993
Language English
Category Business & Economics
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