Terms & Conditions

Get to know our Terms & Conditions!

Please take your time to review our terms & conditions below. If you have any further questions, give us a call or send us a message.

  • Prices, payment & taxation
Unless otherwise specifically agreed to in writing by BookPal, all prices, whether in BookPal’s catalog, website price list, quotation, order acknowledge or elsewhere, are subject to change at any time prior to shipment of the products. Prices shown on BookPal’s price list or elsewhere are for information only and do not constitute quotations or offers to sell. Additional charges may be applied for product modification and customization. BookPal reserves the right to refuse or cancel any orders placed for products listed at the incorrect price due to typographical errors.
Applicable terms of payment and price are shown on invoices and are effective from date of invoice. In the event Seller commences litigation due to purchaser’s failure to pay in accordance with the payment terms, purchaser shall pay Seller’s reasonable collection costs, including Seller’s reasonable attorney’s fees. BookPal reserves the right to place a 1.5% monthly service charge on past due accounts.
In accordance with applicable law, BookPal collects sales tax on orders shipping within or to the following states: Arkansas, California, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming. BookPal is not responsible for additional taxes and tariffs on international shipments.
Written quotations by BookPal automatically expire 30 days from the date of quotation and are subject to termination by notice from BookPal within that period. BookPal shall have no liability in respect of any oral quotation or under any oral agreement unless BookPal confirms such quotation or agreement in writing within 10 days thereafter.
BookPal offers a price match program if you find your books for a lower price elsewhere. The following conditions apply to all Price Match requests:
  • The price to be matched must be posted on the website of an authorized US wholesaler.
  • Price matches must be explicitly requested at the time of purchase. We are unable to honor price match requests after the transaction has been processed.
  • Prices can only be matched for identical items with the same ISBN/SKU number on books that are new and unused.
  • Additional shipping charges may apply to orders where price matches have been made and the competing website charges shipping.
  • Additional charges may apply to orders where matches have been made and the competing website charges sales or shipping tax.
  • BookPal reserves the right to decline a price match at our discretion.
Estimated delivery depends upon which warehouse the books are shipping from as well as the destination address. Ground shipments cannot be guaranteed to deliver on or before a specific date. Your order may arrive in several different packages on different days, at no additional cost to you. Some warehouses require additional processing time to prepare the order for shipment. Standard processing time is 3-5 business days from the date the order is placed. Some titles require transfer to our East or West coast consolidation facility prior to shipment, which will add an additional 1-4 days of processing time prior to shipment.
A majority of our products qualify for free ground shipping and will be labeled accordingly on their respective product pages. However, due to some supplier limitations, a select number of titles do not qualify and shipping will be charged accordingly. This free ground shipping offer only applies to orders shipped to addresses within the contingent U.S.
Backordered titles will ship with the selected shipping method once the books arrive back in stock at the warehouse. BookPal is not responsible for UPS delays caused by weather related issues or other natural disasters. If the title is scheduled to reprint in more than 90 days of the order date, the order will be canceled. If no reprint date is scheduled by 30 days after the order is placed, the order will be canceled.
Rush shipments cannot be guaranteed to deliver at an exact time of day. Orders with a rush shipping method selected will ship within 1-2 business days from the date the order is placed. Some warehouses require additional processing time to prepare the order for shipment. BookPal is not responsible for UPS delays caused by weather related issues or other natural disasters.
International shipments are subject to worldwide rights and the publishers’ approvals. BookPal will provide freight quotes on appropriate shipping options to the end destination country upon request. Insurance will be an additional fee and BookPal is not responsible for any additional duties, tariffs or taxes. Payment is required up front via ACH or wire transfer. For payments made via PayPal, an additional 4.5% fee will be applied.
Orders placed before a title's street release date will ship on or shortly after the release date, unless other arrangements are made. For information on special requests and early release permissions, please contact Account Management.
Return Policy

BookPal does not accept returns. Exceptions will only be made for misprinted copies, damaged copies or quantity errors. In the event of an exception, BookPal will exchange the affected titles at no cost to the customer. Photographic evidence of the damages may be required.

In order to be eligible for a return, the customer must file a claim with the Customer Service department within 10 days upon receipt of order.

For more information regarding our return policy, please visit our Return Policy page.


You may visit and browse the BookPal store without registering for a BookPal account. However, codes can only be purchased and redeemed with a valid BookPal account. Information provided to us during account registration will be held and used in accordance with our Privacy Policy.

Upon purchasing and receiving your codes, you are granted a non-exclusive right to view content and distribute BookPal eBook codes to end users through the BookPal eBook Code Management Console or through the export process. Codes can be redeemed through the BookPal Reader App, compatible with iOS and Android devices and available for download from the App Store and Google Play. Alternatively, you can download Adobe Digital Editions software to read books from your BookPal library on your desktop.

You may not sell, rent, lease or sublicense eBook codes and you may not remove or modify any proprietary notices or digital rights restrictions on BookPal eBook content. In addition, you may not bypass, disable, circumvent or modify security features that protect BookPal eBook content. Furthermore, you may not copy, transfer, alter or change eBook content without express permission by BookPal and BookPal’s vendors. By purchasing eBooks through BookPal, you acknowledge eBooks and eBook codes are intended solely for giveaway purposes and reselling codes is prohibited.
Print and digital orders through BookPal are nonreturnable unless specified otherwise. Redeemed codes are considered a final sale and cannot be returned under any circumstance. Non-redeemed codes can be reissued and reassigned, but can only be returned if stated up front as part of a specific agreement made at the time of purchase between BookPal and the purchaser.
BookPal collects taxes on physical products and digital content in territories where applicable. For additional information on taxes and taxation processes, please visit Taxes Terms and Conditions.
Your rights under this Agreement will automatically be suspended or terminated if you fail to comply with any terms under this Agreement. In the event of a termination event, BookPal may immediately revoke your access to eBooks, the Cloud Library and the eBook Code Management Console. Termination or suspension is our sole discretion where we deem necessary, including instances where we believe you have violated the terms of this Agreement, any applicable laws or regulations, or may cause BookPal, our vendors and suppliers, financial loss or legal liability.
BookPal is not required to host content in perpetuity. If, at any time, BookPal ceases to distribute eBook content and terminates the BookPal eReader program, BookPal shall not be responsible or held liable for any loss of content. BookPal withholds the right to suspend its eBook program at any time without notice. In the event that BookPal terminates the eBook program, BookPal is not financially responsible for the loss of any eBooks or eBook content.
These terms and conditions are subject to change.