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The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers

ISBN 9781260462753
List Price $32.00 Priced from $16.00 - $20.48
$32.00
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9781260462753
Proven customer engagement approaches for winning in the most important moments driving profitability and growth―customer retention and expansion
Hardcover
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth―customer retention and expansion
Overview
Proven customer engagement approaches for winning in the most important moments driving profitability and growth―customer retention and expansion

Industry analysts report that up 70-80% of business growth comes from existing customers.

So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits-all approach to acquisition as you do for expansions?

The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.

The book, The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers [Bulk, Wholesale, Quantity] ISBN# 9781260462753 in Hardcover by Erik Peterson;Tim Riesterer may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
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More Information
Price 32.00
Shipping Weight 1.000000
ISBN-13 9781260462753
Product Dimensions 0.9 H x 9.2 L x 6.3 W
Pages 256
Format Hardcover
Publication Date Feb 10, 2020
Language English
Category Business & Economics
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